Effective Date: [Insert Date — e.g., 1 May 2026] Last Updated: [Insert Date]
Welcome to Home Maintenance Services in Dubai. These Terms and Conditions (“Terms”) govern your use of our website home-maintenance-services-in-dubai.com (the “Website”) and the services we provide.
By visiting our Website, requesting a quote, booking a service, or allowing our technicians to perform work at your property, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. About Us
Company Name: Home Maintenance Services in Dubai Address: Wel Back House, Al Barsha 1, Dubai, United Arab Emirates Phone / WhatsApp: +971 52 545 7205 Email: [email protected] Trade Licence No.: [Insert your UAE trade licence number]
In these Terms, “we,” “us,” “our,” or “the Company” refer to Home Maintenance Services in Dubai. “You,” “your,” or “the Customer” refers to the person requesting or receiving our services.
2. Services We Provide
We offer home maintenance and repair services for residential and commercial properties across Dubai, including but not limited to:
- Handyman services (TV mounting, curtain installation, shelf and cabinet installation, furniture assembly, door lock repair, light installation)
- Carpentry (furniture repair, wardrobes, kitchen cabinets)
- Plumbing (faucet replacement, water heater repair and installation, leak detection)
- AC maintenance (deep cleaning, gas refill, duct repair)
- Painting and wall finishing
- Wallpaper and vinyl wrap installation
- Partition making and false ceilings
- Flooring installation
- Kitchen, bathroom, apartment, and villa renovation
The specific scope of work for each booking will be confirmed before the job begins.
3. Service Area
We provide services within the Emirate of Dubai. Services in locations outside Dubai may be available subject to prior arrangement and additional travel charges. We reserve the right to decline service to any location at our discretion.
4. Quotes and Pricing
4.1 Estimates and Final Pricing
Quotes provided by phone, WhatsApp, email, or our website are estimates based on the information you provide. The final price may vary if:
- The actual scope of work differs from what was described
- Additional issues are discovered during the job (e.g., hidden damage, corroded pipes, faulty wiring)
- You request additional services while our technician is on-site
- Access to the work area requires extra time or effort
Before proceeding with any work that exceeds the original quote, our technician will inform you of the revised cost and obtain your approval.
4.2 Fixed Quotes
For larger jobs (such as renovations), we provide a written fixed quote after a site inspection. Fixed quotes are valid for 14 days unless stated otherwise.
4.3 Call-Out / Inspection Fees
A site inspection or diagnostic visit may incur a call-out fee, which will be communicated to you in advance. This fee is deducted from the final invoice if you proceed with the work.
4.4 Currency
All prices are in UAE Dirhams (AED) and are inclusive of VAT where applicable.
5. Bookings and Scheduling
5.1 How to Book
You can book a service by calling or sending a WhatsApp message to +971 52 545 7205, by emailing us, or by submitting the enquiry form on our Website.
5.2 Confirmation
A booking is considered confirmed once we have agreed on the service, date, time, and location with you. We will send a confirmation by WhatsApp, SMS, or email where possible.
5.3 Arrival Windows
We will provide an arrival window (typically a 1–2 hour range). We make every effort to arrive on time, but factors such as traffic, weather, or previous jobs running over may cause delays. We will notify you as soon as possible if we are running late.
5.4 Rescheduling
If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your preferred new time, subject to technician availability.
6. Cancellations
You may cancel a booking free of charge at any time before the technician arrives at your location. There is no cancellation fee.
Once our technician has arrived at your address and started (or is ready to start) the work, cancellations may be subject to a call-out charge to cover travel and time, which will be communicated to you before the visit.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our control (see Section 15 — Force Majeure). In such cases, no cancellation fee will apply and we will offer the earliest available replacement slot.
7. Payment Terms
7.1 When Payment is Due
Payment is due on completion of the work, once you have confirmed that the job has been done to your satisfaction.
7.2 Accepted Payment Methods
We accept the following payment methods:
- Cash (in AED)
- Credit or debit card (on-site card machine or payment link where available)
- Bank transfer (to our registered UAE bank account)
7.3 Receipts and Invoices
A receipt or invoice will be provided for every completed job. Invoices include our trade licence number, itemised charges, and VAT where applicable.
7.4 Late Payment
Where payment is not made on completion (for example, agreed corporate invoicing), overdue invoices may be subject to a reasonable late-payment administration fee, as permitted under UAE law.
7.5 Disputes
If you dispute any charge, please raise it with us within 7 days. We will investigate promptly and respond within a reasonable time.
8. Materials, Parts, and Spare Parts
8.1 Materials Supplied by Us
Where our quote includes materials or parts, we will source them from reputable suppliers. Prices for supplied materials include a reasonable markup to cover procurement, transport, and handling.
8.2 Materials Supplied by You
You may choose to supply your own materials or parts. In that case:
- You are responsible for ensuring the materials are correct, compatible, and fit for purpose
- We do not warrant the quality or performance of materials we did not supply
- Our workmanship warranty (Section 11) still applies, but any defects caused by customer-supplied materials are excluded
8.3 Unused Materials
Unused materials paid for by you remain your property. Any materials supplied by us that were not used in the job remain our property unless otherwise agreed.
9. Customer Responsibilities
To allow us to perform our work safely and efficiently, you agree to:
- Provide safe and reasonable access to the property and the work area
- Ensure someone aged 18 or over is present during the visit (or clearly authorise another adult to grant access on your behalf)
- Ensure that electricity, water, and other utilities required for the work are available and functioning
- Inform us in advance of any hazards, restricted areas, fragile items, pets, or security requirements
- Move or protect personal belongings, valuable items, and breakables from the work area where practical
- Obtain any landlord, building management, owners’ association, or developer permissions required for the work (e.g., NOC for renovations, parquet or wallpaper changes, drilling into common walls)
- Provide accurate information when booking so that the correct tools, parts, and number of technicians are dispatched
If we cannot access the property, or if the conditions on-site make it unsafe or impossible to carry out the work, a call-out fee may apply and the job will be rescheduled.
10. Property Access and Security
By booking a service, you authorise our technicians to enter your property for the sole purpose of performing the agreed work. We treat your home and personal information with respect and confidentiality.
Our technicians are briefed to:
- Work only in the areas required for the job
- Avoid touching personal belongings unless necessary for the work
- Leave the work area tidy and remove their own waste on completion
If you have specific rules (e.g., remove shoes, no photography, keep certain rooms closed), please inform us in advance.
11. Workmanship Warranty
11.1 What We Cover
We provide a 30-day workmanship warranty on the labour element of all work we perform, starting from the date the job is completed.
If within 30 days you discover a defect directly caused by our workmanship, we will return to correct the issue at no additional labour cost.
11.2 What We Do Not Cover
The warranty does not cover:
- Materials or parts supplied by you, or manufacturer defects (which are covered by the manufacturer’s own warranty)
- Damage caused by misuse, accidents, tampering, or unauthorised modifications by you or a third party
- Normal wear and tear, fading, shrinkage, or settlement
- Issues unrelated to the specific work we performed
- Pre-existing problems in the property that were not part of the agreed scope (see Section 12)
- Additional damage caused by delay in reporting a defect
11.3 How to Claim
To claim under the warranty, contact us at +971 52 545 7205 or [email protected] within 30 days of the job completion date, describing the issue and including photos where possible. We will arrange an inspection at the earliest mutually convenient time.
11.4 Longer Warranties
Some specific services (e.g., renovation work, waterproofing, or jobs where materials include a manufacturer warranty) may carry a longer warranty period. Where this applies, it will be stated in writing on your invoice or job sheet.
12. Pre-Existing Conditions and Hidden Issues
Many home repair and maintenance jobs involve working on existing installations that may have pre-existing wear, damage, or concealed problems not visible before the work begins. Examples include:
- Corroded or weakened pipes behind walls
- Faulty or non-compliant electrical wiring
- Weak or damaged wall structure beneath tiles, paint, or wallpaper
- Pre-existing water damage, mould, or infestation
We are not responsible for pre-existing conditions or for incidental damage that unavoidably occurs while accessing or repairing them (e.g., minor tile or plaster disturbance when replacing a concealed pipe). Where possible, we will inform you before proceeding and agree a plan to address the issue.
13. Limitation of Liability
13.1 What We Are Responsible For
We are responsible for loss or damage directly and foreseeably caused by our negligence, breach of contract, or breach of the implied duties under UAE law.
13.2 What We Are Not Responsible For
To the maximum extent permitted by law, we are not liable for:
- Indirect, consequential, incidental, or special losses (e.g., loss of rental income, loss of business, alternative accommodation costs)
- Loss or damage caused by pre-existing conditions beyond our control
- Loss or damage caused by materials, parts, or appliances supplied by you or a third party
- Delays caused by events outside our reasonable control (see Section 15)
- Damage to items that were not moved or protected by you despite reasonable notice
13.3 Cap on Liability
Our total liability in connection with any single booking shall not exceed the amount you paid us for that booking, except where a higher limit is required by UAE law. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.
13.4 Reporting Damage
If you believe our technician has caused damage during a visit, please report it to us within 48 hours, in writing, with photos. Late reporting makes it difficult for us to investigate and may affect the outcome of your claim.
14. Insurance
We maintain appropriate insurance cover for our business operations, including public liability insurance, in accordance with UAE requirements. Details of our insurance can be provided on written request.
15. Force Majeure
We are not liable for any failure or delay in performing our services where that failure or delay is caused by events beyond our reasonable control, including but not limited to:
- Severe weather, floods, sandstorms, or natural disasters
- Fire, power failures, or water outages
- Strikes, labour disputes, or civil unrest
- Acts of government, changes in law, or public-health emergencies
- Failures of internet or telecommunications providers
- Supply-chain disruption affecting materials or parts
Where a force majeure event occurs, we will contact you as soon as practicable to reschedule.
16. Complaints and Dispute Resolution
We aim to resolve every issue quickly and fairly.
Step 1 — Contact us directly. Call or WhatsApp us at +971 52 545 7205, or email [email protected]. We will acknowledge your complaint within 48 hours and work with you to resolve it.
Step 2 — Formal written complaint. If the issue is not resolved informally, please send a written complaint to the email address above, including your booking details, a description of the problem, and any supporting photos or documents. We will respond within 14 days.
Step 3 — External resolution. If we cannot resolve the matter together, you may refer the dispute to the Dubai Department of Economy and Tourism (Consumer Rights) or the relevant UAE authority.
17. Reviews and Feedback
We welcome honest customer feedback. Any reviews, photos, or testimonials you voluntarily share with us (or post publicly mentioning our business) may be reproduced on our Website or social media, unless you tell us in writing that you do not wish this. We will not use identifiable customer photos without consent.
18. Intellectual Property
All content on our Website — including text, logos, images, graphics, and design — is the property of Home Maintenance Services in Dubai or our licensors, and is protected by UAE and international intellectual property laws.
You may not copy, reproduce, distribute, or republish any part of our Website without our prior written permission, except for personal, non-commercial reference.
19. Third-Party Websites and Links
Our Website may link to third-party websites for your convenience. We do not control and are not responsible for the content, accuracy, or privacy practices of those sites. Accessing third-party sites is at your own risk.
20. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
21. Promotional Offers and Discounts
From time to time we run promotional offers such as discount codes, seasonal pricing, or referral incentives. Unless otherwise stated:
- Offers cannot be combined with other discounts
- Offers apply to labour charges only, not to materials
- Offers may be withdrawn or amended at any time without prior notice
- Offers are not redeemable for cash
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, the law, or our business practices. The “Last Updated” date at the top of this page shows when the Terms were last revised.
Continued use of our services after changes are published constitutes acceptance of the updated Terms. Where changes materially affect your rights, we will take reasonable steps to notify you.
23. Severability
If any part of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions will continue in full force and effect.
24. Governing Law and Jurisdiction
These Terms and any contract for services between you and us are governed by the laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
25. Contact Us
For any questions about these Terms, please contact us:
Home Maintenance Services in Dubai Wel Back House, Al Barsha 1, Dubai, UAE Phone / WhatsApp: +971 52 545 7205 Email: [email protected]
By booking a service with Home Maintenance Services in Dubai, you confirm that you have read, understood, and agreed to these Terms and Conditions.