Privacy Policy

Effective Date: [1-01-2026] Last Updated: [16-04-2026]

Home Maintenance Services in Dubai (“we,” “us,” “our,” or “the Company”) operates the website home-maintenance-services-in-dubai.com (the “Website”) and provides home maintenance, handyman, carpentry, plumbing, AC, painting, and renovation services across Dubai, United Arab Emirates.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have in relation to your personal data. This policy is designed to comply with the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and other applicable data protection laws.

By using our Website, contacting us, or booking a service with us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Company Name: Home Maintenance Services in Dubai Address: Wel Back House, Al Barsha 1, Dubai, United Arab Emirates Phone / WhatsApp: +971 52 545 7205 Email: [email protected] Website: https://home-maintenance-services-in-dubai.com

We are the “data controller” of the personal information you provide to us through the Website, by phone, WhatsApp, email, or in person during a service visit.

2. Information We Collect

We collect information about you in the following ways:

2.1 Information You Provide Directly

When you contact us, request a quote, book a service, or fill out a form on our Website, we may collect:

• Identity information — your first name, last name, and title
• Contact information — your email address, phone number, WhatsApp number, and physical address where the service will be performed
• Service information — the type of service you need, the size and type of your property (apartment, villa, office), your preferred date and time, and any description or photographs you share with us to help diagnose the issue
• Communication records — copies of messages, emails, WhatsApp chats, or call notes relating to your enquiry or service
• Payment information — when applicable, billing address and payment details (we do not store full card numbers; payments are handled through our payment processors)
• Feedback and reviews — any testimonials, ratings, or reviews you choose to share with us

2.2 Information We Collect Automatically

When you visit our Website, we automatically collect certain technical information, including:

• Your IP address and approximate location
• Browser type and version, operating system, and device type
• Pages you visit, time spent on each page, and the pages you came from
• Referring website and search terms used to find us
• Cookie identifiers and similar tracking data (see Section 7)

2.3 Information from Third Parties

We may receive information about you from:

• Online directories and referral platforms where you have listed your contact details
• Social media platforms (Facebook, Instagram, WhatsApp) when you message us or interact with our pages
• Building management, landlords, or property managers who book services on your behalf

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our services — scheduling technicians, sending them to your address, performing the requested work, and invoicing you
• To communicate with you — responding to enquiries, confirming appointments, sending service reminders, handling complaints, and providing customer support
• To process payments — invoicing, receiving payments, and issuing receipts
• To improve our services — analysing customer feedback, training our technicians, and improving the quality and safety of the work we do
• To market our services — sending you promotional offers, newsletters, and service updates where you have agreed to receive them (you can opt out at any time)
• To improve our Website — understanding how visitors use the site, fixing bugs, and enhancing user experience
• To comply with legal obligations — including tax, accounting, consumer protection, and safety regulations applicable in the UAE
• To protect our rights — preventing fraud, resolving disputes, and enforcing our terms and conditions

4. Legal Basis for Processing

Under the UAE PDPL and applicable laws, we process your personal data on one or more of the following legal bases:

• Consent — where you have given us clear permission (for example, subscribing to our newsletter)
• Performance of a contract — where processing is necessary to deliver a service you have booked
• Legitimate interests — where we have a legitimate business interest that is not overridden by your rights (for example, improving our services, preventing fraud, or analysing Website traffic)
• Legal obligation — where we must process data to comply with UAE laws

5. Sharing and Disclosure of Information

We do not sell your personal data. We only share it in the following limited circumstances:

5.1 With Our Technicians and Service Teams

To deliver the service you have booked, we share your name, address, phone number, and service details with the technician assigned to your job.

5.2 With Trusted Service Providers

We use third-party providers to operate our business. These include:

• Website hosting and security (e.g., Cloudflare, our hosting provider)
• Email and communication platforms (for sending quotes, confirmations, and receipts)
• Messaging platforms (WhatsApp, provided by Meta Platforms, Inc.)
• Analytics providers (e.g., Google Analytics)
• Advertising partners (e.g., Google Ads, Meta Ads, where applicable)
• Payment processors (where online payment is offered)
• Accounting and bookkeeping services

These providers only receive the information they need to perform their function and are contractually required to keep your data secure and confidential.

5.3 With Authorities When Legally Required

We may disclose your information to government authorities, regulators, law enforcement, or courts where we are legally required to do so under UAE law, or to protect our rights, your safety, or the safety of others.

5.4 In a Business Transfer

If our business is merged, sold, or restructured, your personal data may be transferred as part of that transaction. You will be notified if this happens.

6. International Data Transfers

We are based in the UAE, and we primarily process your data within the UAE. However, some of our service providers (such as Google, Meta, and Cloudflare) may process data outside the UAE, including in the European Union and the United States. Where this happens, we take reasonable steps to ensure your data is protected to a standard equivalent to UAE law, in line with Article 22 of the PDPL.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to provide essential functionality, analyse how the site is used, and deliver relevant advertising.

Types of cookies we use:

• Strictly necessary cookies — required for the Website to function (you cannot opt out of these)
• Performance and analytics cookies — help us understand how visitors use the site (e.g., Google Analytics)
• Functionality cookies — remember your preferences (e.g., language, cached pages via WP Rocket)
• Advertising cookies — used to show you relevant ads on other platforms (e.g., Google Ads, Meta Pixel)

You can control cookies through your browser settings at any time. Disabling some cookies may affect Website functionality. If a cookie banner is displayed on our Website, you may manage your preferences through it.

8. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy:

• Customer service records — for up to 7 years after your last booking, to comply with UAE tax, accounting, and consumer-protection record-keeping obligations
• Quote enquiries that did not convert — for up to 12 months
• Marketing and newsletter data — until you unsubscribe or ask us to delete it
• Website analytics data — usually aggregated and retained for up to 26 months
• Legal or dispute-related records — for as long as needed to defend or resolve any claim

Once retention periods expire, we securely delete or anonymise your data.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data, including:

• Secure HTTPS encryption on our Website
• Access controls limiting who can view customer data
• Regular software updates and security patches
• Confidentiality agreements with our technicians and staff
• Secure handling of physical documents and destruction of records when no longer needed

While we take security seriously, no method of transmitting or storing data is 100% secure. If we become aware of a personal data breach that affects you, we will notify you and the UAE Data Office as required by law.

10. Your Rights

Under the UAE PDPL, you have the following rights in relation to your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — ask us to correct data that is inaccurate or incomplete
• Right to deletion — request that we delete your personal data, subject to legal retention obligations
• Right to restrict processing — ask us to limit how we use your data in certain situations
• Right to object — object to certain types of processing, including direct marketing
• Right to data portability — receive your data in a structured, machine-readable format
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
• Right to lodge a complaint — with the UAE Data Office if you believe we have mishandled your data

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.

11. Children’s Privacy

Our services and Website are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Third-Party Links

Our Website may contain links to third-party websites (for example, to social media pages, payment gateways, or partner sites). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact us:

Home Maintenance Services in Dubai Wel Back House, Al Barsha 1, Dubai, UAE Phone / WhatsApp: +971 52 545 7205 Email: [email protected]

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The “Last Updated” date at the top of this page shows when the policy was last revised.

For significant changes, we will notify you through a notice on our Website or by email where appropriate. We encourage you to review this policy periodically.

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai.